1. Overview

This Refund & Cancellation Policy explains how cancellations, modifications, and refunds are handled for bookings made on Traviia. By completing a booking, you agree to the terms described on this page.

2. Role of Traviia

Traviia functions as an online booking platform that connects users with third-party service providers such as tour operators, attractions, and activity organizers. Traviia does not operate these services directly.

When you make a booking, the service is purchased directly from the provider, and their terms govern fulfilment, cancellations, and eligibility for refunds.

3. Cancellations & Modifications

Once a booking is confirmed, it may only be cancelled or modified if the service listing or provider’s terms explicitly allow it.

Cancellation rules, time windows, and charges are defined by the service provider and may vary across experiences.

Traviia may assist in communicating cancellation requests to providers but does not control their decisions.

4. Refund Processing

If a cancellation is approved under the provider’s terms, refunds are initiated only after Traviia receives the refundable amount from the provider.

• Refunds are usually processed to the original payment method
• Processing typically begins within 7 business days after confirmation from the provider
• Bank or payment gateway timelines may vary and are outside Traviia’s control

5. Partial & Promotional Refunds

If a booking was made using promotional pricing, discount codes, or special offers, the refund amount may be adjusted accordingly.

Any non-refundable fees or benefits already applied may be deducted from the refundable amount.

6. Non-Refundable Scenarios

• Services that have already started or been partly used
• Bookings marked as non-refundable by the provider
• No-show situations
• Expired cancellation deadlines

7. Supplier Changes or Cancellations

In rare cases, providers may modify or cancel services due to operational, technical, or external factors.

If a provider cancels a service and approves a refund, Traviia will process it once the refund amount is received.

8. Exceptional Circumstances

Events beyond reasonable control, such as natural disasters, government actions, pandemics, or technical failures may impact bookings.

In such situations, refund eligibility depends on what the service provider offers, and Traviia’s role is limited to facilitating the refund if received.

9. Contact & Support

For refund or cancellation related queries, contact our support team at:

support@traviia.com
info.traviia@gmail.com

10. Policy Updates

Traviia may update this Refund Policy from time to time. The latest version will always be available on our website and will apply to all future bookings.