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Highlights

  • Explore one of the world’s most significant memorial sites, built on Ground Zero and dedicated to honoring September 11 victims through thoughtful design and storytelling.
  • Your ticket grants access to the Museum's core exhibitions, featuring detailed narratives, firsthand accounts, multimedia displays, and artifacts that document both the day itself and its global impact.
  • Witness key exhibits such as the last column standing from the original slurry wall, personal belongings recovered, large-scale remnants of the Twin Towers, and an 'In Memoriam' exhibition that brings faces to names.
  • Select your preferred experience style: self-guided admission or official guided tours, early-access visits, and Ground Zero walking tours are available to suit different travel preferences.
  • Enhance your visit with an engaging mobile audio guide for a deeper understanding. Alternatively, combine Museum admission with a New York City sightseeing pass for added value.

Your Experience

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Explore the 9/11 Memorial & Museum with timed-entry access and options such as guided tours or Ground Zero walks. Enjoy free Wi-Fi throughout your visit.

Getting started

Upon arrival, use your 9/11 Museum timed-entry ticket to pass security at the 9/11 Memorial & Museum entrance. Enter at your scheduled time, connect to the site's complimentary Wi-Fi, and explore current exhibitions. If you've chosen a guided tour or engaging DEX mobile audioguide option, follow your guide or set up audio on your iPhone before continuing.

Discover both the 9/11 Memorial & Museum and its surrounding plaza, including significant sites like the Survivor Tree and Memorial Glade. Reflect upon September 11's events and legacy as you explore these spaces dedicated to remembrance.

  • Tour the 9/11 Memorial plaza, visit the iconic Survivor Tree, and spend time at the serene Memorial Glade—key outdoor areas honoring resilience.
  • Inside the Museum, use your timed-entry ticket for access to current exhibitions. Explore galleries independently after entry.
  • Connect to free Wi-Fi throughout the site, enhancing your visit with digital resources and information.
  • Included in your ticket price is a 9/11 Memorial & Museum $2 service fee, ensuring no additional charges on-site.

Ground Zero, St Paul's Chapel, and guided experiences

Select options that extend beyond the Museum with features like guided walks led by local experts or multimedia support.

  • The Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets allow you to bypass the box-office line for direct entry after a tour near St Paul's Chapel.
  • Professional guides offer background, interpretation, and structured routing during your visit if selected.
  • The Early Access Guided Tour provides behind-the-scenes insights with a professional guide before or beyond standard visitor flow.
  • A local guide with personal 9/11 connections can share first-hand perspectives as you explore Ground Zero and the Memorial.
  • Guided tours of the Museum focus on key spaces, providing context about the attacks' lead-up and global impact.
  • The engaging DEX mobile audioguide option allows exploration without onsite device rental; use it directly from your iPhone in English.

New York City multi-attraction access

Combine the 9/11 Memorial & Museum visit with other New York City attractions through a city card option.

  • The three-attraction New York City pass includes the 9/11 Memorial & Museum and two additional choices from over 100 options, such as the Empire State Building or Top of the Rock.
  • Coordinate your visit with other landmark stops in the city while managing costs effectively using this pass.

If you opt for guided tours or combo packages, conclude structured time either at the Museum or after a Ground Zero walk. Continue exploring independently afterward. With the New York City pass option, proceed to additional attractions later, enjoying smooth entry across the city with your single pass.

Inclusions & Exclusions

  • 9/11 Museum timed-entry ticket
  • Access to the Museum's current exhibitions
  • Entry to the 9/11 Memorial, Survivor Tree, and Memorial Glade
  • Free Wi-Fi access provided
  • $2 service fee for 9/11 Memorial & Museum included
  • Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets (as per option selected)
  • Three-attraction New York City pass including 9/11 Memorial & Museum and 2 other attractions of your choice (as per option selected)
  • Professional guide included (as per option selected)
  • Behind-the-scenes guided tour available (as per option selected)
  • Local guide with personal 9/11 connection offered (as per option selected)
  • Guided tour of the 9/11 Memorial Museum provided (as per option selected)
  • Engaging DEX mobile museum audioguide in English for iPhones included (as per option selected)
  • Personal expenses

This product offers multiple ticket options. Some items above (like transfers or fast-track access) may only apply to specific options — confirm what's included when you select yours.

Must Know

  • Arrive at your scheduled time with a valid mobile voucher or photo ID to pass security and enter the Museum.
  • All visitors must undergo security screening for both themselves and any personal mobility devices, including wheelchairs and strollers.
  • The Memorial accommodates service animals; however, only specific types of mobility aids are permitted on-site.
  • Enjoy free Wi-Fi access once inside the Museum to enhance your visit with digital content or stay connected.

Ticket Delivery

  • Your voucher will be emailed to you shortly.
  • Display the voucher on your mobile phone with a valid photo ID at the starting point.
  • Please check your final voucher for the starting point details & specific instructions.

Cancellation Policy

Free cancellation up to 24 hours before the experience starts.

Frequently asked questions

Clear answers to the most common questions travelers ask before booking this experience.

Booking FAQs

Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls. Service animals are allowed at the Memorial.

There are no age restrictions; however, the exhibition may not be appropriate for visitors younger than 10 years of age. All visitors and baggage are subject to security screening, including any personal mobility devices.

Security screening: All visitors and baggage are subject to security screening, including any personal mobility devices.

You can select from various options, including self-guided admission, official guided tours, early-access visits, and Ground Zero walking tours.

All visitors are subject to mandatory security screening; however, your ticket includes a skip-the-line option for entry into the museum itself.

Yes, your ticket provides access to core exhibitions at the Museum and key areas of the Memorial plaza including Ground Zero.

The site accommodates wheelchairs, mechanized scooters, walkers, strollers, and service animals. Restrooms are wheelchair-accessible as well.

Photography is allowed; however, flash photography may be restricted in certain areas of the museum for preservation purposes.

It's important to adhere to your scheduled entry time as it ensures access through security and into the Museum.

Your admission is confirmed via an e-ticket, which should be presented at check-in along with a valid photo ID if required by security protocols.

There's no specific dress code mentioned; however, visitors are encouraged to wear comfortable attire suitable for walking and exploring indoors.

All baggage is subject to security screening. Personal mobility devices will also be checked as part of the entry process.

Your ticket includes timed-entry access, current exhibitions at the Museum, Memorial plaza areas, free Wi-Fi, and a $2 service fee. It excludes personal expenses incurred during your visit.

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