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Highlights
- Spend up to 3 hours relaxing in the Plaza Premium Arrivals Lounge at Heathrow Terminal 3. It offers a tranquil environment for you to unwind and prepare post-flight.
- Indulge in complimentary continental breakfast or light lunch, including coffee, tea, and soft drinks, providing perfect refreshment after your journey.
- Stay connected with free high-speed Wi-Fi and dedicated workspaces while catching up on news via TV, newspapers, and flight information screens.
- Freshen up using the fully equipped shower rooms that come complete with toiletries, towels, hair dryers, and changing stations for children.
- Located landside near taxi ranks at Heathrow Terminal 3, this lounge is conveniently accessible right after baggage claim without needing to pass through security.
Your Experience
After landing at Heathrow Terminal 3, relax in the Plaza Premium Arrivals Lounge with shower facilities, a light meal, complimentary Wi-Fi, and serene seating before exploring London.
Getting Settled
Located on the Ground Floor outside Terminal 3 near taxi ranks at London Heathrow Airport, this landside lounge is easily accessible after collecting your baggage. Check in by presenting your booking confirmation and photo ID at reception.
Lounge Features
- Access Duration: Enjoy a relaxing stay for up to 3 hours in the Plaza Premium Arrivals Lounge at Terminal 3.
- Seating Comfort: Relax in contemporary, comfortable seating areas inspired by London's design aesthetics.
- Catering Options: Savor a complimentary continental breakfast or light lunch along with coffee, tea, and soft drinks.
- Shower Facilities: Refresh yourself using one of the 7 fully equipped shower rooms. Ensure to reserve your spot at reception upon arrival.
- Dedicated Workspaces: Organize your day or catch up on emails in designated work areas with power outlets available.
- Connectivity & Charging: Stay connected with free high-speed Wi-Fi and charging stations throughout the lounge.
- Information & Entertainment: Enjoy a variety of TV channels, newspapers, and magazines for leisure or catching up on news.
Lounge Operating Hours
The lounge is open daily from 6 am to 2 pm.
Necessary Documents
- A valid boarding pass confirming your arrival at London Heathrow Airport.
- A photo ID that matches the name on your booking confirmation.
Guidelines & Limitations
- During peak times, seating availability may be limited.
Inclusions & Exclusions
- 3-hour access to Plaza Premium Arrivals Lounge in Terminal 3 at London Heathrow Airport
- Complimentary continental breakfast and light lunch
- Coffee, tea, and soft drinks available for free
- Free Wi-Fi and charging stations provided
- Dedicated workspaces included
- Comfortable seating with access to TV, newspapers, and magazines
- Shower rooms equipped with towels and toiletries (reservation required at the reception)
- Accessible washrooms and baby changing station available
- Private rest areas
- Spa treatments and massages
- Transportation to/from the hotel
- Printing and photocopying services (fees might be applicable)
This product offers multiple ticket options. Some items above (like transfers or fast-track access) may only apply to specific options — confirm what's included when you select yours.
Must Know
- Bring a valid same-day boarding pass and photo ID matching your booking name to gain access.
- The lounge is located landside near taxi ranks at Terminal 3; simply walk over after collecting your baggage.
- Enjoy complimentary continental breakfast or light lunch, along with coffee, tea, and soft drinks during your visit.
- Stay connected with free high-speed Wi-Fi and make use of dedicated workspaces available in the lounge.
- Freshen up using fully equipped shower rooms complete with toiletries, towels, and hair dryers; changing stations are also provided for children.
Ticket Delivery
- Your voucher will be emailed to you shortly.
- Display the voucher on your mobile phone with a valid photo ID at the starting point.
- Please check your final voucher for the starting point details & specific instructions.
Cancellation Policy
Free cancellation up to 24 hours before the experience starts.
Frequently asked questions
Clear answers to the most common questions travelers ask before booking this experience.
14 answered
Booking FAQs
Bring a valid same-day boarding pass confirming your arrival at London Heathrow Airport. You must carry a valid photo ID (such as a passport) matching the name on your booking.
Smoking and vaping are not permitted inside the lounge. Pets are not allowed in the lounge. Unaccompanied minors are not permitted.
The lounge is wheelchair accessible. For accessibility queries, contact the lounge reception upon arrival.
Children under 2 years old are admitted free of charge. Children aged 2 and above require a separate ticket. Children aged 11 and under must be accompanied by a paying adult.
Yes, you must present a valid same-day boarding pass confirming your arrival at London Heathrow Airport.
A valid photo ID matching the name on your booking, such as a passport, is necessary for entry.
Smoking and vaping are not permitted inside the Plaza Premium Arrivals Lounge.
Pets are not allowed in the lounge, so please make other arrangements for them during your visit.
Unaccompanied minors are not permitted entry into the Plaza Premium Arrivals Lounge.
The lounge is located landside near taxi ranks at Terminal 3, making it easily accessible right after baggage claim without passing through security again.
Enjoy a calm space with complimentary continental breakfast or light lunch, coffee, tea, soft drinks, free Wi-Fi, dedicated workspaces, comfortable seating with TV, newspapers, magazines, and fully equipped shower rooms.
You have access to the Plaza Premium Arrivals Lounge for a duration of 3 hours.
Yes, the lounge is wheelchair accessible. For any specific queries regarding accessibility, please contact reception upon arrival.
Private resting suites and spa or massage services are not included; these would incur extra charges if available separately.
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