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Highlights
- At Heathrow Terminal 4's Plaza Premium Lounge, enjoy a serene escape from terminal bustle with sweeping runway views during your stay of either 3 or 6 hours.
- Savor a complimentary spread featuring hot and cold dishes that cater to vegetarian and kosher diets, along with alcoholic beverages such as beer, wine, and coffee.
- Stay connected globally with fast Wi-Fi access while keeping up-to-date on live flight updates; enjoy TV channels and charging stations for added convenience.
- Find tranquility in gender-separate meditation rooms or use the quiet zone for focused work or restful relaxation.
Your Experience
Spend a relaxing time at the Plaza Premium Lounge located at Heathrow Terminal 4. Enjoy complimentary meals and beverages along with free Wi-Fi in an elegant setting, perfect for recharging before your flight.
Getting settled
Navigate to Level 2 of Departures at Terminal 4; find the lounge opposite Gates 10A and 10B. At reception, present both your booking confirmation and a photo ID for check-in.
Lounge amenities
This contemporary space offers a peaceful retreat from terminal hustle, ideal for dining, working or relaxing before departure. Access is available daily from 5am to 10pm.
- Access duration: Select between 3-hour or 6-hour access at the Plaza Premium Lounge in Terminal 4.
- Sitting arrangements: Choose from armchairs, private booths, or a dedicated quiet zone for focused work.
- Culinary options & beverages: Indulge in a complimentary buffet featuring hot and cold dishes with vegetarian and kosher selections. Enjoy free-flow beer, wine, spirits, and Lavazza coffee.
- Prayer rooms: Quiet male and female prayer spaces are available for meditation and reflection.
- Digital connectivity & charging: Connect via high-speed Wi-Fi with USB-C charging stations throughout the lounge.
- Flight updates & entertainment: Monitor live flight information on screens, alongside a selection of TV channels.
- Kids' zone: A dedicated area for children includes mini furniture, games, and a television to entertain young travelers.
- Showers available: Refresh yourself in shower facilities that can be reserved at reception (availability may vary; additional charges might apply).
Lounge hours of operation
Open every day from 5am to 10pm.
Necessary documents
- A valid boarding pass for a same-day international flight departing or transiting through Terminal 4 is required.
- A photo ID that matches the name on your booking must be presented.
Guidelines & limitations
- The lounge, located airside in Terminal 4, can only be accessed after passing through security and passport control.
- Note that seating might be limited during peak times.
Inclusions & Exclusions
- 3/6-hour access to the Plaza Premium Lounge at Terminal 4, London Heathrow Airport
- Complimentary British and International buffet meals with vegetarian & kosher options available
- Free alcoholic beverages including beer, wine, and spirits
- Access to free Wi-Fi and charging stations provided
- Comfortable seating arrangements featuring TV screens
- Separate meditation and prayer rooms for male & female guests
- Flight information displayed on dedicated screens
- Private rest areas
- Showers (availability varies; additional fees possible)
- Alcoholic beverages and premium non-alcoholic options (additional cost required)
- Spa treatments, massages, and beauty services
- Transportation to/from the hotel
This product offers multiple ticket options. Some items above (like transfers or fast-track access) may only apply to specific options — confirm what's included when you select yours.
Must Know
- Bring a valid boarding pass for your same-day international departure or transit flight from Terminal 4 and carry a photo ID matching the name on your booking.
- Presentation of both documents is required at reception to check into the Plaza Premium Lounge.
- The lounge offers wheelchair accessibility with step-free entry, so contact the reception for any specific accessibility queries upon arrival.
- Smoking and vaping are prohibited inside the lounge; pets and unaccompanied minors are also not allowed.
Ticket Delivery
- Your voucher will be emailed to you shortly.
- Display the voucher on your mobile phone with a valid photo ID at the starting point.
- Please check your final voucher for the starting point details & specific instructions.
Cancellation Policy
Free cancellation up to 24 hours before the experience starts.
Frequently asked questions
Clear answers to the most common questions travelers ask before booking this experience.
14 answered
Booking FAQs
Bring a valid boarding pass for a same-day international departure or transit flight from Terminal 4. Carry a valid photo ID (such as a passport) matching the name on your booking.
Smoking and vaping are not permitted inside the lounge. Pets are not allowed in the lounge. Unaccompanied minors are not permitted.
The lounge is wheelchair accessible, with step-free entry and accessible lavatories. For accessibility queries, contact the lounge reception upon arrival.
Children under 2 years old are admitted free of charge. Children aged 2 and above require a separate ticket. Children aged 11 and under must be accompanied by a paying adult. The lounge accommodates up to 147 guests; access may be periodically restricted due to capacity during peak periods.
Present your booking confirmation and a valid photo ID, such as a passport, matching the name on your reservation.
The lounge is open daily from 5 am to 10 pm.
Pets are not permitted in the lounge.
Smoking and vaping are prohibited within the lounge premises.
You need a valid boarding pass for a same-day international departure or transit flight from Terminal 4, along with your photo ID.
Unaccompanied minors are not allowed in the lounge.
The lounge offers seating options, complimentary meals and beverages, free Wi-Fi, charging stations, TV access, meditation rooms, and a quiet zone for work or rest.
Yes, the lounge is wheelchair accessible with step-free entry and has accessible lavatories available.
Your access includes a 3 or 6-hour stay, complimentary meals and alcoholic beverages, free Wi-Fi, comfortable seating, meditation rooms, and TV channels.
Private resting suites, shower facilities (subject to availability), premium drinks, spa services are not included in your visit.
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