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Highlights
- At the Plaza Premium Lounge in Terminal 5 of London Heathrow Airport: enjoy a relaxing escape from crowds with comfortable seating and sweeping runway views available for either 3 or 6 hours.
- Indulge in a complimentary selection of British, international dishes including vegetarian options, along with house beer, wine, coffee, and tea at the Plaza Premium Lounge.
- Stay productive on-the-go with free high-speed Wi-Fi, charging stations, TV access, and up-to-date flight information screens available at the London Heathrow Airport: Plaza Premium Lounge at Terminal 5.
- Freshen up before your departure using shower facilities for a fee in the lounge; amenities include shower gel, shampoo, body lotion, towels, and hairdryers.
- Access convenient services such as accessible washrooms, baby changing stations, and paid printing facilities conveniently located next to Gate A7 at London Heathrow Airport: Plaza Premium Lounge.
Your Experience
Nestled on Level 2 of Heathrow Terminal 5's International Departures area, near Gate A7, relax at Plaza Premium Lounge with stunning runway views and free Wi-Fi. Enjoy a complimentary buffet featuring British and international dishes alongside an array of beverages before your next flight.
Getting settled
Upon arrival, proceed to the lounge in Terminal 5's International Departures area near Gate A7 at London Heathrow Airport. Present your booking confirmation along with a valid boarding pass for entry.
Lounge amenities
This well-appointed space offers travelers an ideal spot to unwind and recharge before their flights. With features designed for both convenience and relaxation, it's perfect within one of the world’s busiest airports.
Features
- Access duration:Â Enjoy either 3-hour or 6-hour access at Plaza Premium Lounge in Terminal 5.
- Lounge seating:Â Choose from a variety of comfortable seating options, suitable for both brief and extended stays.
- Cuisine & beverages:Â Indulge in freshly prepared British and international dishes, including vegetarian choices and gluten-free meals upon request. Complimentary house beer, house wine, coffee, and tea are available; premium alcoholic drinks can be purchased.
- Shower facilities:Â Refresh yourself before your journey with shower amenities for an additional fee. Book at the reception desk where complimentary items like shower gel, shampoo, body lotion, bath towel, and hairdryer await you. Additional services such as dental kits and shavers are available on request.
- Wi-Fi & charging:Â Stay connected with free high-speed Wi-Fi and convenient charging stations throughout the lounge.
- Information & entertainment:Â Access real-time flight information screens, along with TV broadcasts featuring news and sports updates.
- Accessible facilities:Â The lounge includes accessible washrooms and baby changing areas for families traveling with young children.
- Printing services:Â Business travelers can use printing and photocopying services; fees may apply.
Lounge timings
The lounge operates daily from 4:45am to 9:30pm.
Documents required
- A valid boarding pass for an onward international flight with same-day travel is necessary.
- You may be asked to present a photo ID matching the name on your booking at entry.
Rules & restrictions
- The lounge, located airside in Terminal 5's International Departures area, is accessible only after security checks.
- A smart casual dress code is recommended for access to the lounge.
- Smoking inside the lounge is prohibited. Please use designated smoking areas within the terminal instead.
Inclusions & Exclusions
- 3/6-hour access to Plaza Premium Lounge at Terminal 5, London Heathrow Airport
- Complimentary buffet featuring British and international cuisines
- Vegetarian meal options with gluten-free available upon request
- Free house beer & wine served by the glass
- Free coffee & tea service provided throughout your stay
- Access to free Wi-Fi and charging stations for devices
- Comfortable seating areas equipped with TV screens
- Flight information displayed on dedicated screens
- Accessible washroom facilities including a baby changing station
- Premium alcoholic drinks are subject to additional charges.
- Shower amenities incur extra fees.
- Printing and copying services might have associated costs.
- Immediate seating is not guaranteed and depends on venue capacity.
This product offers multiple ticket options. Some items above (like transfers or fast-track access) may only apply to specific options — confirm what's included when you select yours.
Must Know
- Present your booking confirmation and valid boarding pass at the entrance to access the Plaza Premium Lounge.
- The lounge is located on Level 2 of the International Departures area next to Gate A7 in Terminal 5, making it easily accessible for travelers.
- Enjoy a variety of amenities including free Wi-Fi, charging stations, and up-to-date flight information screens while you relax or work.
- Shower facilities are available for a fee; reservations can be made at the reception to ensure availability before your departure.
- Please note that smoking is not permitted in the lounge. Designated smoking areas within the terminal should be used instead.
Ticket Delivery
- Your voucher will be emailed to you shortly.
- Display the voucher on your mobile phone with a valid photo ID at the starting point.
- Please check your final voucher for the starting point details & specific instructions.
Cancellation Policy
Free cancellation up to 24 hours before the experience starts.
Frequently asked questions
Clear answers to the most common questions travelers ask before booking this experience.
13 answered
Booking FAQs
Smoking is not permitted in the lounge. Please use the designated smoking areas in the terminal. Pets are not allowed in the lounge, except for registered guide dogs.
The lounge is wheelchair accessible. Guide dogs are welcome at the lounge.
Children under 2 years old are admitted free with an adult. Shower reservations can be made at the reception. Charges may apply for shower usage, which includes complimentary amenities such as shower gel, shampoo, body lotion, bath towel, hair dryer, and on-demand items like dental kits and shavers. Due to peak seasonal activity, the lounge may experience an increase in the number of guests. Access may be restricted based on capacity, and seating is available on a first-come, first-served basis.
The lounge provides a ticket for entry, granting you 3 or 6 hours to relax and enjoy its amenities.
No, while the lounge offers comfort before your flight, it does not allow skipping mandatory airport security checks.
Yes, the lounge is wheelchair accessible and welcomes registered guide dogs for assistance.
You can enjoy a complimentary buffet featuring British and international cuisine, including vegetarian and gluten-free meals upon request.
Yes, free high-speed Wi-Fi is provided to stay connected during your lounge visit.
Shower facilities are available for a fee and include amenities such as shower gel, shampoo, body lotion, towels, and hairdryers.
No, while house beer and wine are complimentary, charges apply for other premium alcoholic beverages.
Present your booking confirmation along with a valid boarding pass at the entrance of the lounge located next to Gate A7 in Terminal 5.
Children under 2 years old can enter for free when accompanied by an adult, but older children may incur additional charges.
Printing and photocopying are available at a charge within the lounge facilities.
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