[Shenzhen, China] Qianhai Ice and Snow World Tickets

Validity Period

• The voucher must be used on the selected date and within operating hours; Invalid after expiration

Reminders

Dear visitors, hello! To strictly implement management requirements and ensure a pleasant experience for our guests, we have implemented daily inventory control. If your selected date is fully booked and cannot be booked, please change to another available date. Thank you for your understanding and support, and we look forward to seeing you.

Graphic Description

Safety and Security Inspection Notice

• Skiing is a high-risk sport. Individuals with epilepsy, asthma, cardiovascular or cerebrovascular diseases, spinal or neck conditions, pregnancy, or any health condition where a doctor has advised against vigorous exercise, as well as those under the influence of alcohol or medication, or with heart disease, high blood pressure, or fear of heights, should carefully assess their personal health and exercise caution before participating in skiing activities.
• Minors should be accompanied by adults when skiing, and it is not recommended for the elderly to participate in skiing.
• We recommend purchasing sports accident insurance that covers skiing in advance. Please carefully read and comply with all safety instructions, venue rules, and equipment instructions, including the "Entrance Instructions," "Security Instructions," "Skier Instructions," and "Skier Rules of Conduct." Please pay attention to all warning and signage within the venue and comply with relevant regulations.
• The venue has ski slopes of varying difficulty, including beginner, intermediate, and advanced slopes. Beginners are more likely to suffer sports injuries when skiing on the intermediate and advanced slopes. There are also ski jumps and terrain parks, which require advanced skiing skills. Please choose the slopes carefully based on your skiing level. When skiing, please stay within your skiing level and pay attention to skiing safety.
• Please wear a ski helmet throughout the trip. It is recommended that you bring and wear your own safety equipment such as gloves, goggles, face protectors, wrist guards, elbow pads, back guards, knee pads, and hip guards to minimize the risk of injury.
• Please choose ski equipment that suits your level. Before skiing, check that the rental equipment is in good condition, that the ski release pressure is correct for your height, weight, and shoe size, that the ski binding release torque is appropriate, and that the snowboard binding angle and spacing are appropriate. If any issues arise, promptly inform the staff and they will adjust or replace the equipment.
• Beginners are advised to hire a ski instructor before heading out on the slopes. Ski lessons are available on site and can be purchased upon request.
• To avoid unnecessary disputes, please do not engage in the following actions: (1) Play beyond the scope of product rights (including areas, projects, etc.), conduct skiing lessons without reporting or permission from the ski resort, commercial filming, online live broadcasts, personal peddling, obtain or purchase goods/services for the purpose of resale, or improper use for other purposes; (2) Violate laws, regulations or ski resort regulations by allowing others to use your product rights through transfer, resale or lending; (3) Engage in any dangerous, illegal or offensive behavior; (4) Engage in behavior that seriously affects the normal operation of the ski resort or seriously affects the personal and property safety of others; (5) Other improper behavior. If the above situation occurs, the ski resort has the right to take all or part of the following measures at any time without incurring any liability for breach of contract such as compensation: (1) place you on the Qianhai Ice and Snow World blacklist (resulting in you being denied entry to Qianhai Ice and Snow World) (2) revoke, invalidate, or freeze your products and rights, and the relevant unused remaining period/fees will not be extended, postponed or refunded; (3) charge a penalty of 30% of the order amount. If the penalty is not sufficient to compensate for the loss, continue to pursue compensation.
• Smoking (including tobacco products, e-cigarettes, or other products that produce smoke) is prohibited in the ski resort. To create a pleasant environment, please refrain from smoking in the ski resort. Otherwise, you will be blacklisted and banned from the resort for 15 days.
• If any abnormality or malfunction occurs during the operation of the facilities and equipment at the ski resort, which requires shutdown for inspection, some facilities and equipment may be suspended or closed without prior notice. In such cases, no ticket extension or refund will be given.
• Due to reasons such as capacity, inclement weather, special events, safety or order, the ski resort's operating hours or the availability of attractions may be adjusted accordingly. Please refer to the actual announcement of the ski resort on the day of your visit.
• Please cooperate with the security check before entering. Do not bring inflammable or explosive items, state-controlled equipment, or items that pose a safety hazard. Personal sales are prohibited within the ski resort, and please do not bring excessive items. Outside food, beverages, and drinking water (except infant food) may pose a safety risk and should be consumed before entering.
• If you experience any discomfort or emergency during your visit, please seek help from on-site staff or call the emergency hotline 0755-61311298.
• The “ski resort” referred to in this product, and to which these terms apply, refers to the indoor ski resort operated by Shenzhen Huafa Ice & Snow Sports Co., Ltd., namely Qianhai Ice and Snow World.

Product Info

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

Notice on Real-Name Verification for All Platform Products

• “Please Bring Your Original ID | Real-Name Admission Announcement”
• Dear Guests,

To maintain fair skiing order and further protect your consumer rights and experience, real-name verification will now be strictly enforced for all visitors. All guests must bring their original ID card, passport, or Mainland/Hong Kong/Macau/Taiwan travel permit for on-site verification.

Important Notice

Only visitors whose identity matches the submitted document will be allowed entry. Guests without the original document or with mismatched information will not be permitted. This policy is designed to protect your personal rights, prevent misuse of identity information by scalpers, and ensure every guest can enjoy the snow safely and securely.

• Thank you for your support and cooperation in helping us create a smooth and orderly skiing environment!
• For any inquiries, please contact Qianhai Ice & Snow World customer service at 400-929-2000, or consult the on-site staff.

Ticket Information

• The above fees do not include:

Ski gloves, goggles, and face mask are not included. Ski lessons are not included. Those who require lessons can inquire on-site. The price is subject to the price posted by the ski resort. This does not include dining, shopping, or other expenses not mentioned in the "Included in Price" section within the ski resort. 2. Booking Requirements:

The actual information of the participants must match the identification information filled in during booking. If there are accompanying persons, please use their respective identification information to purchase tickets. Minors should fill in their own identification information for booking and enter the ski resort together with the adult who purchased the ticket. Please ensure that the identification information of the participants/travelers filled in during booking is accurate, true, and complete. Any inability to verify or enter the ski resort or any losses caused by false or incorrect information submitted will be borne by the participant. 3. Requirements for entering the ski resort:

Please use your ticket on the designated date. Tickets are valid for one-time use only; re-entry requires a new ticket. Please note the latest opening time on the day of your visit and plan your entry accordingly to avoid insufficient play time. No ticket extensions or refunds will be offered for those who miss their turn. Please note that during holidays, there may be large crowds; please arrive early to exchange your ticket and queue for entry. During peak hours, crowd control measures may be implemented. Thank you for your cooperation! 4. How to enter the ski resort:

ShenZhen Qianhai Ice and Snow World uses a real-name system. Please bring a valid ID on the day of your visit and exchange your ticket serial number and ID for a ski pass at the ski resort's self-service card machine or ticket window. You will need both your ID and ski pass to enter 5. Friendly Reminder: Before purchasing, please carefully read the relevant rights and benefits statement, refund and cancellation policy, travel instructions, safety instructions, and other relevant information for this product.

Operating Hours

• General hours: 10:00 – 22:00 Park entry: 10:00 – 20:00

Refund Policy (Plans including train tickets cannot be canceled or refunded)

For the above tickets, if a refund is requested at least 2 days before the valid date, no handling fee will be charged. If refunded 1 day before the play date, a 20% handling fee of the payment amount will be applied. No refunds are allowed on the day of use or after the valid date. Once a ticket is collected, used, or expired, it cannot be refunded.Partial refunds are not allowed. Refund requests must include the entire order. If an order contains multiple tickets and any one ticket is used or collected, all remaining unused tickets in that order automatically become non-refundable. Confirm the number of travelers carefully before placing the order.

Note: The above refund rules apply only to standalone ski tickets. Plans including train tickets cannot be canceled or refunded. If you wish to purchase both standalone ski tickets and ski ticket + train ticket plans, it is recommended to place separate orders, as tickets within a single order cannot be partially refunded; the whole order becomes non-refundable.

Timing and Other Instructions

The timing of ShenZhen Qianhai Ice and Snow World is as follows: the timer starts when you swipe your card at the first gate and ends when you exit the last gate. Any time exceeding the ticket type will be considered as overtime, and you will need to pay the difference according to the price posted at the ticket office

Qianhai Ice and Snow World Date Definition

• Off-season: Dates other than the standard and peak season
• Standard season: Saturdays and Sundays that are not a national holidays and adjusted holidays Christmas week (December 20–28)
• Peak season: National holidays and adjusted holidays

ShenZhen Qianhai Ice and Snow World provides ski suits, ski boots, helmets, skis, ski poles (for skis only), lockers, and ski passes. Please compensate for any damage or loss according to the prices posted at the ski resort

After entering the ski resort, please keep your ski pass safe and carry it with you. You need to use the ski pass to pick up/return equipment and enter/exit the corresponding ski slopes. The ski pass will be collected when you leave the ski resort. If you lose it, you will need to pay a replacement fee according to the on-site fee notice.

Important Information for Visitors

With the ski card, you can choose to collect either snowboard or ski equipment. Once collected, it cannot be exchanged. Please be sure to bring your valid ID on the day of your visit. If the ID presented on the day of your visit does not match the information on the ticket purchase document, you will be deemed to have automatically forfeited your right to use the ticket, and you will not be allowed to enter the ski resort; the ticket will not be refunded or changed. Please keep your ticket code safe and do not disclose it to others. Disclosing or losing your ticket code will prevent you from entering the ski resort, and you will need to purchase a new ticket. Please keep your ski pass safe after collection. If a visitor is unable to enter the ski resort or enjoy the slopes due to loss or damage, they will need to purchase a new ticket. For those under 18 years of age, it is recommended that they be accompanied by an adult with the ability to provide safe supervision when purchasing tickets for skiing activities.

Ski Resort Facilities

• Toilets and hairdryers are available on the first, second, and third floors, in the cold area, and in long-stay rooms.

① Entrance/exit of the airlock on the first floor of the warm zone ② Next to the storage area on the second floor of the warm zone ③ Entrance/exit of the airlock on the third floor of the warm zone

• A separate mother and baby room is located outside the restrooms and turnstiles on the second floor of the ski resort.

In-Person at Ticket Office

Customers can go to the “Island Cross-Border” ticket office in Hong Kong, provide the ticket number, travel itinerary, and departure time, and the staff will reserve the seat and print the ticket for the customer.

Customer Service Reservation

Customers can call the customer service hotline and provide the ticket number, travel itinerary, and departure time. Customer service will reserve the seat, but the customer must go to the ticket office to print the ticket before boarding.

• Mainland China Customer Service Hotline: (86) 400 8822 322
• Hong Kong Customer Service Hotline: (+852) 2979 8778

Mini Program Reservation

Customers can use the “Island Cross-Border” WeChat/Alipay Mini Program to reserve seats themselves. After a successful reservation, customers must go to the ticket office to print the ticket before boarding. For the mini program reservation process, please click the link.

Directions from Hong Kong to ShenZhen Huafa Snow BONSKI

①. Driving (approximately 31 minutes): Depart from Shenzhen Bay Port, take the Dongbin Tunnel and the Guangzhou-Shenzhen Yanjiang Expressway to reach ShenZhen Huafa Snow BONSKI.

②. High-speed Rail (approximately 1 hour and 30 minutes): Take the high-speed rail from Hong Kong West Kowloon Station to Futian Station. Transfer to Shenzhen Metro Line 11 to Airport North Station, then transfer to Shenzhen Metro Line 20 to Convention and Exhibition City Station and exit at any exit to reach ShenZhen Huafa Snow BONSKI.

③. Subway: Transfer to the subway at various ports, then transfer to Shenzhen Metro Line 20 from Line 11 to Convention and Exhibition City Station and exit at any exit to reach ShenZhen Huafa Snow BONSKI. ④. Bus Travel (approximately 1 hour and 49 minutes):

Take a bus from Hong Kong International Airport to Shenzhen Bao'an International Airport. Transfer to Shenzhen Metro Line 11 to Airport North Station. Transfer to Shenzhen Metro Line 20 to Convention and Exhibition City Station and exit at any exit to reach ShenZhen Huafa Snow BONSKI.

• ShenZhen Huafa Snow BONSKI
• Shajing South Ring Road, Bao'an District, Shenzhen